Privacy Policy

Century Downs Casino Privacy Policy

At Century Downs Casino, we are committed to protecting the personal data of our customers and visitors. This privacy policy outlines how we collect, use, and share your personal information.

What Information Do We Collect?

We may collect various types of personal information from you, including:

Contact details (name, email address, phone number)
Demographic information (age, location)
Preference information (promotional preferences, loyalty program participation)

This data is typically collected through our website, promotional materials, or in-person interactions at the racetrack.

How Do We Use Your Information?

We use your personal data for various purposes, including:

Personalizing offers and promotions
Enhancing customer experience through improved communication and services
Managing loyalty programs and reward schemes

Your information may also be shared with our affiliates, partners, or third-party service providers to support these activities.

How Do We Protect Your Information?

We implement robust security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

Data encryption
Secure servers and storage
Regular software updates and vulnerability patching

However, please note that while we take all necessary precautions to safeguard your information, no method of transmission over the internet is completely secure.

Your Rights and Choices

You have control over how we use and share your personal data. You may:

Opt-out of promotional emails or communications
Request access to your personal data held by us
Rectify inaccurate or incomplete information

To exercise these rights, please contact our customer service team via email or phone.

Data Retention

We retain your personal data for as long as necessary to provide services and maintain a legitimate business interest. This means that we may store your information:

For promotional purposes until you opt-out
To comply with regulatory requirements (e.g., tax reporting)

Once no longer needed, we will securely erase or anonymize your data.

Cookies and Tracking

Our website uses cookies to personalize content and improve user experience. You can manage cookie settings through your browser preferences.

Additionally, our partners may use tracking technologies to monitor online behavior for targeted advertising. This is in compliance with relevant regulations and industry standards.

Data Transfer Abroad

As a Canadian-based business, we are subject to the European Union's General Data Protection Regulation (GDPR). We transfer personal data outside Canada only when necessary to maintain legitimate operations or comply with applicable law.

Security Measures for Children's Information

We recognize our responsibility in safeguarding the online activity of minors. If you're under 18, please do not provide us with any personally identifiable information.

Notification and Contact Details

If we need to notify you of significant changes to this policy or inform you about your rights and choices, we will contact you via email or phone at the registered address on record.

Changes to This Policy

We reserve the right to update this privacy policy as necessary. The effective date of any revisions will be prominently displayed in our footer section. Your continued use of our services constitutes acceptance of these updated terms.

By choosing to provide us with your personal data, you consent to our collection, use, and sharing of that information as outlined above. If you have any questions or concerns about this policy, please contact us.

We value transparency in all aspects of data protection and will continually strive to improve our policies and procedures to ensure your trust.